CALL CENTER AND TRAINING
A call center is a centralized office or facility set up by organizations to handle large volumes of customer inquiries, support, and communication via telephone. The primary purpose of a call center is to efficiently and effectively manage incoming and outgoing customer calls, providing support, resolving issues, and offering information. Call centers are commonly used in various industries, including customer service, telemarketing, technical support, and more.
Level
CertificateCourse Duration
2 monthsMode of Training
Online /OfflineJob Assitance
100% Job AssistanceAbout The Course
If you're interested in pursuing a course in call center and training, you might find programs that focus on customer service skills, communication techniques, and the specific tools and technologies used in call center environments. Here are some common components you might find in such a course.
KEY HIGHLIGHTS
Contents / Modules
- Introduction To The Company
- Product or Service Offering
- Organisational Structure
- Customer Service Fundamental
- Call Handling Skills
- Product Knowledge
- Technology And Tools
- Problem Solving and Decesion Making
- Handling Difficult Customer
- Time Management
- Soft Skills
- Role Playing And Mock Calls
- Quality Asurance
- Continous Learning
- Call Center Etiquette
- Final Assesment And Certification
